Refund Policy

Thank you for your purchase! We hope that you are pleased with your items. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be post-marked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at orders@primoshop.ca to obtain a Return Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof or purchase, and mail your return to the following address:
Primo Nutraceuticals Inc.
Attn: Returns (Primo Shop)
RMA #:
890 West Pender Street Suite. 440
Vancouver, British-Columbia, V6C-1J9
Canada

Please note: You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please note: You can return unopened items in the original packaging only.

QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(877) 517-7816
orders@primoshop.ca